Contact Technical Support

If you experience any technical issue using TurboSoft apps, contact our support team directly by email.

Our team reviews all requests and typically responds within 24–48 hours on business days.

Information to Include in Your Support Request

Providing detailed information helps us resolve your issue faster. When contacting support, please include:

●Your purchase email address or Gumroad order confirmation
●The name and version of the TurboSoft app you are using
●Your Windows operating system version (Windows 10 or Windows 11)
●A clear description of the issue you encountered
●Screenshots or error messages, if available
●The exact steps you took before the problem occurred

Tip: The more detail you provide, the faster we can diagnose and resolve the issue without needing follow-up questions.

Installation Guide

TurboSoft apps are lightweight and designed for a simple setup. Follow these steps:

Purchase & Download - Buy from Gumroad. Download the ZIP file from the Gumroad confirmation email or your Gumroad dashboard.

Extract the ZIP - Right-click the ZIP file and select "Extract All". Extract to any folder on your computer. Do not run the app directly from inside the ZIP.

Open the Folder - Open the extracted folder and locate the application executable (.exe file).

Launch the App - Double-click the .exe to run. If Windows SmartScreen appears, click "More info" then "Run anyway" - this is normal for newly downloaded software.

Activate - Enter your license key when the activation window appears. See the section below for full activation steps.

Important: Always fully extract the ZIP before running. Running the .exe from inside the ZIP without extracting can cause errors or missing file issues.

License Activation Help

TurboSoft apps require a one-time license activation on first launch. Your license key is emailed to you by Gumroad immediately after payment.

✓Open the app - the License Activation Window appears automatically on first launch
✓Enter the email address used during the Gumroad purchase
✓Enter the license key exactly as received - no extra spaces before or after
✓Ensure your device has an active internet connection during this step only
✓Click Activate License - verification completes instantly if the details are correct

Once activated: No repeated activation is needed for regular use. All subsequent use is 100% offline - no internet required.

If activation fails, confirm the email and key are exactly correct, and check that antivirus or firewall software is not blocking the request. Full step-by-step guide: How to Activate TurboSoft Apps.

Common Troubleshooting Steps

Try these steps before contacting support - they resolve most common issues:

✓Extract the ZIP fully - never run the app from inside an unextracted ZIP archive
✓Check antivirus / Windows Defender - verify the executable has not been quarantined or blocked
✓Run from a writable location - avoid read-only folders or system-protected directories like Program Files
✓Restart the application - close completely and reopen
✓Check internet during activation - internet is only needed for the one-time license activation, not for processing
✓Check available disk space - ensure enough storage for output files when converting large image batches
✓Verify output folder permissions - your Windows account must have write access to the selected output folder
✓Test with a small batch first - if large batches fail, try 10–20 images to isolate whether it is a file-specific issue
✓Check for corrupted source files - a single corrupted image in a batch may trigger errors; try removing suspected files and re-running

Still not resolved? Email support@turbo-soft.com with your Windows version, app version, and a description of the issue.

Software Privacy

TurboSoft apps are built with privacy as a core design principle. All file processing happens entirely on your device - your images and documents never leave your machine during conversion, resizing, or renaming.

✓ 100% local processing. No file uploads. No cloud storage. No internet required during normal use. TurboSoft has zero access to your files at any point.

Your Files Never Leave Your Device

When you load a folder into any TurboSoft app, it reads files directly from your local storage using your operating system's file APIs. Converted or renamed outputs are written back to your local disk only. There is no buffering to remote servers, no cloud caching, and no upload queue - ever.

No Background Scanning or Telemetry

TurboSoft apps only access the folder you explicitly select. They do not scan your hard drive in the background, index files, or access any directory outside the task you initiate. There are no embedded analytics SDKs, no crash-reporting agents, and no silent background network calls during normal operation.

EXIF Metadata & RAW Image Privacy

Some tools read EXIF metadata - for example, Turbo Batch File Rename Tool can use DateTimeOriginal as a filename prefix. This metadata is read locally and used only for the task you requested. For RAW images, GPS coordinates, camera serial numbers, and embedded thumbnails are never transmitted or stored externally at any stage.

Internet Used Only for License Activation

The only network request TurboSoft makes is during the one-time license activation. This request contains only your email address and license key - no file names, image content, folder paths, or personal data. After activation, the app works fully offline with no further network calls.

Suitable for Sensitive & Professional Workflows

📷 Photographers

RAW files with GPS coordinates and high-resolution personal photos are processed entirely on your device. No location data is transmitted.

🏢 Enterprises

Batch workflows stay within your internal network. Zero external data flow during any image or file processing operation.

⚕ Medical & Legal

Medical images and legal document scans require strict confidentiality. TurboSoft's local-only design ensures no patient or client data leaves the device.

👤 Personal Use

Personal photos and private documents processed through TurboSoft are never seen by anyone outside your machine - not even TurboSoft.

🔒No file uploads · No cloud storage · No screen capture · No clipboard access
🔒No keylogging · No background scanning · No directory indexing outside selected folder
🔒Temporary files created during conversion are session-only and removed on exit
🔒User presets and settings stored locally in your own app data folder - never synced remotely

Full details: TurboSoft Privacy Policy

Bug Reporting

If you discover a bug or unexpected behavior, please report it - every report helps improve future versions. Our development team regularly reviews reports and releases stability updates.

When reporting a bug, please include:

●What action triggered the bug
●What you expected to happen vs. what actually happened
●Any error messages or codes shown
●The app version and your Windows version
●Screenshots of the issue if possible

Send bug reports to: support@turbo-soft.com

Refunds and Billing Support

TurboSoft does not directly process payments. All purchases are handled by Gumroad. For refunds, billing issues, or payment confirmations, please refer to Gumroad's support system.

For general purchase assistance, you may also contact TurboSoft at support@turbo-soft.com and we will do our best to help.

Note: Always use the email address associated with your Gumroad purchase when contacting support - this helps us look up your license quickly.

Compatibility Information

TurboSoft apps are built specifically for Windows and are optimized for modern 64-bit systems.

✓Windows 11 (64-bit) - Fully supported and recommended
✓Windows 10 (64-bit) - Fully supported
✓Windows 8 (64-bit) - Minimum supported version
✗macOS / Linux - Not supported. Windows only.
✗32-bit Windows - Not supported.

Additional notes:

●Administrator privileges may be required for first-time activation or installation
●Sufficient disk space must be available in the output folder for large batch jobs
●SSD storage is recommended for best batch processing performance
●4+ CPU cores recommended for large RAW image collections

Updates & Version Management

TurboSoft apps are updated periodically to improve performance, fix bugs, add format support, and maintain Windows compatibility. Here is how updates work:

How to Get the Latest Version

Updates are delivered through Gumroad. When a new version is released, customers with a valid license can download the updated ZIP from their Gumroad purchase history or from the notification email Gumroad sends.

✓Log in to your Gumroad account and navigate to your purchases
✓Download the latest ZIP from the product page
✓Extract and replace the old version with the new one
✓Your existing license key works with all future updates - no re-purchase needed

Checking Your Current Version

The current app version number is shown in the application title bar or About section. You can compare this against the version number listed on the product page to check if an update is available.

Does Updating Require Re-Activation?

No. Your license is tied to your email and key, not to a specific version. After updating to a new version and launching it for the first time, re-enter your existing email and license key if the activation window appears. Activation completes instantly.

Do Updates Have Privacy Implications?

No. Every version of TurboSoft maintains the same offline-first, no-telemetry architecture. Updates never introduce background network calls, file scanning, or analytics. Your files remain private across all versions.

✓ Lifetime updates included - your one-time purchase gives you access to all future versions of the same product at no extra cost.